Terms of Service

Last updated: December 1, 2025

Terms of Service

Nucifera Global

Last Updated: December 1, 2025

Agreement to Terms

By accessing or using the Nucifera Global website (https://nuciferaglobal.com) and services, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, do not use our services.

1. Definitions

“Nucifera,” “we,” “our,” “us”

  • Nucifera Global, a business transformation consultancy headquartered in Turkey

“Services”

  • All consulting, advisory, and business transformation services provided by Nucifera
  • Includes Nucifera Source, Nucifera Systems, and Nucifera Flow

“Client,” “you,” “your”

  • The individual or entity accessing or using our Services

“Website”

“Content”

  • All text, graphics, images, software, and materials on the Website

“Agreement”

  • These Terms of Service, together with our Privacy Policy and any service-specific agreements

2. Description of Services

Nucifera Global provides business transformation services designed to help operators become strategic leaders.

2.1 Service Offerings

Nucifera Source

  • Strategic sourcing services
  • Supplier negotiations
  • Procurement optimization

Nucifera Systems

  • Business infrastructure development
  • Process documentation
  • Operational systems

Nucifera Flow

  • Operations automation
  • AI-assisted workflows
  • Business process optimization

2.2 Service Scope

Services are provided on a project basis or through ongoing engagements as defined in separate service agreements or statements of work.

These Terms govern general use of our Website and initial consultations. Specific service engagements are governed by additional contracts.

3. Eligibility and Account Registration

3.1 Eligibility

You must be:

  • At least 18 years of age
  • Capable of entering into legally binding contracts
  • Authorized to represent your company (if engaging on behalf of a business entity)

3.2 Future User Accounts

When user account functionality launches:

  • You are responsible for maintaining account confidentiality
  • You agree to provide accurate, current information
  • You are responsible for all activities under your account
  • You must notify us immediately of unauthorized access

4. Acceptable Use

4.1 Permitted Use

You may use our Website and Services for:

  • Requesting information about our services
  • Engaging us for legitimate business consulting services
  • Accessing resources, insights, and content we provide

4.2 Prohibited Use

You may NOT:

  • Use our Services for illegal purposes or to violate any laws
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Scrape, harvest, or collect user data from our Website
  • Impersonate Nucifera or misrepresent your affiliation with us
  • Interfere with or disrupt our Services or servers
  • Use automated systems (bots, scrapers) without written permission
  • Reverse engineer, decompile, or disassemble any part of our Services

5. Intellectual Property Rights

5.1 Our Content

All Content on the Website, including but not limited to:

  • Text, graphics, logos, icons, images
  • Software, code, and website functionality
  • Service names, trademarks, and branding
  • Frameworks, methodologies, and proprietary processes

All Content is owned by or licensed to Nucifera Global and protected by intellectual property laws. All rights reserved.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for its intended purpose.

This license does NOT include:

  • Redistribution, reproduction, or modification of Content
  • Commercial use of Content without written permission
  • Creation of derivative works

5.3 Client Work Product

Work product created specifically for you under a service agreement (“Deliverables”) is governed by the applicable service contract.

Generally:

  • You own deliverables specifically created for you and paid for
  • We retain ownership of our methodologies, frameworks, and templates
  • We may create anonymized case studies (with your approval)

5.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Services, you grant us an unlimited, perpetual, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

6. Payment Terms (Current and Future)

6.1 Consultation Fees

Specific service fees are outlined in service agreements or proposals.

By accepting a proposal, you agree to the payment terms specified.

6.2 Future Billing

When account-based billing launches:

  • Fees will be charged according to the selected service plan
  • Payment is due according to the billing cycle specified
  • We reserve the right to modify pricing with 30 days’ notice
  • Late payments may incur late fees or service suspension

6.3 Refund Policy

Refunds are governed by individual service agreements.

Generally:

  • Deposits are non-refundable once work commences
  • Refunds for unused prepaid services evaluated case-by-case
  • No refunds for completed deliverables

6.4 Taxes

All fees are exclusive of applicable taxes (VAT, sales tax, etc.).

You are responsible for all taxes associated with your purchase.

7. Confidentiality

7.1 Mutual Confidentiality

Both parties agree to:

  • Protect confidential information disclosed during engagements
  • Use confidential information only for the intended purpose
  • Not disclose confidential information to third parties without consent

7.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no breach
  • Was known prior to disclosure
  • Is independently developed without use of confidential information
  • Must be disclosed by law or court order

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

8.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of uninterrupted or error-free service
  • Guarantees of specific business results or outcomes

8.2 Limitation of Damages

IN NO EVENT SHALL NUCIFERA GLOBAL BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Cost of substitute services or procurement
  • Damages exceeding the fees paid to us in the 12 months preceding the claim

8.3 Exceptions

Some jurisdictions do not allow limitation of implied warranties or liability for incidental/consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

8.4 Business Advisory Disclaimer

Our Services provide strategic guidance and recommendations. Implementation and results depend on factors outside our control.

We do not guarantee specific business outcomes, revenue increases, or cost savings.

9. Indemnification

You agree to indemnify, defend, and hold harmless Nucifera Global, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

Your Actions:

  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your use of our Services
  • Your misrepresentation or breach of warranties

10. Termination

10.1 Termination by You

You may stop using our Services at any time.

If you have an active service agreement, termination is governed by that agreement’s terms.

10.2 Termination by Us

We reserve the right to suspend or terminate your access to our Services:

  • For violation of these Terms
  • For fraudulent, abusive, or illegal activity
  • If required by law or regulatory authority
  • At our discretion with or without notice

10.3 Effect of Termination

Upon termination:

  • Your right to use our Services ceases immediately
  • We may delete your account and data (subject to legal retention requirements)
  • Provisions regarding intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination

11. Governing Law and Dispute Resolution

11.1 Governing Law

Primary Jurisdiction (Turkish Clients and Default)

These Terms are governed by the laws of the Republic of Turkey, without regard to conflict of law principles. Disputes shall be subject to the exclusive jurisdiction of Turkish courts.

European Union Clients

For clients located in the EU, these Terms are governed by the laws of your country of residence, and you may bring claims in your local courts to the extent required by EU consumer protection regulations.

United States Clients

For clients located in the US, these Terms are governed by the laws of the State of Delaware, USA, excluding its conflict of law provisions.

11.2 Dispute Resolution Process

Step 1: Informal Negotiation

Before initiating formal proceedings, parties agree to attempt good-faith negotiation for 30 days.

Step 2: Mediation

If negotiation fails, parties agree to non-binding mediation before proceeding to arbitration or litigation.

Step 3: Arbitration (Optional)

Parties may agree to binding arbitration under:

  • Turkey: Istanbul Arbitration Center (ISTAC) rules
  • EU: Applicable local arbitration rules
  • US: American Arbitration Association (AAA) Commercial Arbitration Rules

Step 4: Litigation

If arbitration is not elected, disputes proceed to courts as specified in Section 11.1.

11.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

This waiver does not apply where prohibited by law (e.g., some EU jurisdictions).

12. Modifications to Terms

12.1 Right to Modify

We reserve the right to modify these Terms at any time.

Changes will be effective:

  • Immediately upon posting for non-material changes
  • 30 days after notice for material changes

12.2 Notice of Changes

We will notify you of material changes via:

  • Prominent notice on our Website
  • Email notification (if you have an account or active engagement)
  • Updated “Last Updated” date at the top of these Terms

12.3 Acceptance of Changes

Continued use of our Services after changes constitutes acceptance of the modified Terms.

If you do not agree to changes, discontinue use of our Services.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Nucifera Global regarding use of our Services.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be modified to be enforceable to the maximum extent possible.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You: May not assign or transfer these Terms without our written consent

We: May assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets

13.5 Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control.

Examples include:

  • Natural disasters
  • War or terrorism
  • Labor disputes
  • Government actions
  • Internet service failures

13.6 Language

These Terms are written in English.

Translations may be provided for convenience, but the English version governs in case of discrepancies.

14. Contact Information

For questions about these Terms of Service:

Email: [email protected]

Legal Inquiries: [email protected]

Website: https://nuciferaglobal.com

Response Time: We aim to respond to all inquiries within 5 business days.

15. Specific Jurisdictional Notices

15.1 Turkish Law Notice (KVKK Compliance)

Turkish users’ personal data is processed in accordance with Personal Data Protection Law No. 6698 (KVKK).

See our Privacy Policy for details.

15.2 EU Consumer Rights Notice

EU consumers have specific rights under EU consumer protection directives.

Your Rights Include:

  • 14-day withdrawal right for distance contracts (where applicable)
  • Right to bring claims in local courts
  • Protection under mandatory local consumer laws

15.3 US State-Specific Provisions

California Users

You have specific privacy rights under CCPA/CPRA (see Privacy Policy).

Limitations on Liability

Some US states do not allow certain liability limitations. In those states, our liability is limited to the maximum extent permitted.

Effective Date: December 1, 2025

By using Nucifera Global’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.